Terms & Conditions

Welcome to the website called www.us.canterequestrian.com, which is ran by us.canterequestrian.com (later: the company).The site was set up to inform the general public about the company and its services. As a visitor, we ask you to follow all the terms listed below. By reviewing or using our this site, you acknowledge that you have read these terms, understand, agree with and accept them in its entirety.

The owner of the site will try with due diligence to ensure the accuracy and promptness of the data on the site. At the same time, they reserve the right to modify the content of the site or to terminate its updating at any time without any prior notice and assumes no responsibility for the renewal of this site. Also, the site owner may change the services, products, prices, or programs on this site, at any time and without any notice. Before using the data from the website, check the accuracy of the information the company. The use of the website owner’s trademark is permitted only with the prior permission of the website owner. All texts, pictures and other content that is displayed on the website, were selected and edited by the website’s owner and are merely informative data, collected for the purpose of presenting the service on us.canterequestrian.com

WEBSITE US.CANTEREQUESTRIAN.COM

The general terms and conditions of the online store are made in accordance with the Consumer Protection Act, the Personal Data Protection Act, the General Data Protection Regulation and the Electronic Communications Act, they also adhere international codes of e-commerce.

General terms and conditions determine the operation of the online store, the rights and obligations of the user and the online store and govern the business relationship between the online store and the buyer. The buyer is bound by the general terms and conditions, which are valid at the point of the purchase (delivery of the online order). The user is warned about the general terms and conditions every time they order something, and with his order he agrees and accepts with them.

Purchase in the canterequestrian.com online store is possible with registration. Upon registration, the visitor obtains a username that is identical to their e-mail address, and a password. With the registration, the visitor becomes an online store user.

PRICES

All prices in the online store canterequestrian.com are listed in USD. Prices are valid at the time of order submission and do not have a predefined validity- Offer is valid until cancellation. Discounts and other discounted sales are generally not added up.

Despite the extraordinary effort to provide the most up-to-date and accurate data, it could happen that the price information is incorrect. In this case, or if the price of the item changes during the processing of the order, the company will allow the buyer to withdraw from the purchase.

PAYMENT METHODS

The online store allows the following forms of payments:
The buyer pays the supplier with cash when they deliver the order to the buyer’s address
By pro forma in the transaction account of the seller
You can pay for the goods via pro forma on the transaction account of the seller.

SHIPPING PRICE AND SHIPPING METHODS

The seller is obligated to asses based on the order and provide the lowest possible shipping costs.

The buyer is obligated to pay the shipping costs when the goods are taken, except in the cases:

-for the ordering of the individual items, which have a note in addition to the description: “postage included in the price” or “free shipping”,

-postage is free for all products,

-if it was previously agreed otherwise between the buyer and seller,

-in the event that the buyer wishes to pay the shipping costs with pre forma for the ordered goods. At the time of purchase, the buyer is obliged to pay the shipping costs upon the delivery of the goods, except for the order of individual items, which have a description of the note: “postage included in the price” or “free delivery”.

ORDER OF GOODS AND PURCHASING PROCEDURE

The customer can order the goods by telephone, e-mail or the internet through the online store. You can send us corrections or additions to the order by e-mail or let us know by phone. The information on the concluded contract or the contract awarded is stored at us.canterequestrian.com, the buyer can access the contract after an advance inquiry by e-mail. Before finalizing the order, the consumer can verify the order, where full review of the order is possible, including the quantity and price, and the possibility of correcting any errors. Only after confirming this choice will the order be submitted. After confirming the purchase, however, the customer can edit the order by e-mail or phone of the us.canterequestrian.com., but only up to the moment the goods are shipped.

Purchase procedure:

Step 1: The buyer chooses the item they want and selects the quantity by choosing the “add cart” button. In case of purchase of several different items, the procedure for each item is repeated. When choosing the items is completed, the customer can review the order summary. After reviewing the content of the order, the selection is confirmed by clicking on the button “end with shopping”. The online store will require the user to enter a username and password, registration or purchase without registration, by entering tall the information needed to deliver the ordered item. After the registration has been completed, the purchase process is completed by selecting the delivery method and payment and clicking the “confirm order” button. 

Step 2: After the purchase process is delivered, the buyer receives a notification by e-mail that the order has been accepted. In this step, the customer is again able to review the content of the order. In the case of purchase errors, the buyer also has the option of cancelling the order. The buyer can cancel the order within 2 hours after the submission of the order by e-mail or phone. In the case of cancellation by e-mail, the following information is mandatory in the message:

In the title of message: Cancelling the order; in the content of message: a) the name of the product, b) the name and surname of the buyer, c) the address of the buyer.

Step 3: If the buyer does not cancel the order, the order will be processed further by the seller. Upon receipt, the seller checks the availability of the ordered items and confirms the order or rejects it for a reason. Upon confirmation of the order, the seller informs the buyer by e-mail of the scheduled delivery time. If the goods are in stock, the seller within 3 working days properly packages the goods and dispatches the package to the customer’s address. After receiving the ordered goods, the buyer receives the bill by e-mail, to the e-mail address he provided on the order.

The sales contract between the seller and buyer is concluded when the buyer confirms the order (the buyer receives an email about the status of his order titled Order confirmed). From this moment, all prices and other conditions of purchase are fixed and apply to both the seller and buyer. The sales contract is stored electronically on the company’s server.

The user can cancel the registration at any time. They can do that by giving a written declaration to the seller to cancel the registration. Prior to making a declaration of cancellation of a registration, the user must settle any outstanding debts with the seller.

SAFETY WARNING BEFORE USE ALL PRODUCTS

Before using each product, read the instructions. Every product must be tested in a safe way before using it. If you are not completely sure how to test the product or if you are not sure that the product is safe to use and can cause material damage or damage to human health, please do not use the product, inform the seller and return the product. You use all the products at your own risk.

We strive for the most detailed and accurate description of products and images. Nevertheless, we cannot guarantee that all the given product data and their images are completely accurate. In the event of an uncertainty, check the accuracy of the information with the seller.

COMPANY INVOICE

In the online store canterequestrian.com you can choose the option of issuing an invoice to the company when ordering 10 or more products.

1. If you want an invoice for the company, write to us at info@canterequestrian.com before placing the order and we will prepare an offer for you. In the message, write the desired number of pieces for the order and the details of your company (tax number, address).
2. After paying for the offer, send us a confirmation of the paid offer to the same e-mail address and the ordered products will be sent the same day (in case of sold out stock you will be notified in advance and the products will be sent immediately upon receipt).
3. You will receive an invoice to your company at your e-mail address.

CANCELLING THE ORDER

The buyer can cancel the order within 2 hours after the submission of the order by e-mail or phone.

In the e-mail, make sure to provide the following information:

In the title of the e-mail: Cancellation of the order

In the content of the message: a) the name of the product b) the name and surname of the buyer c) the address of the buyer

SUPPLY OF GOODS

If the goods are in stock, the seller within 3-7 working days properly packaged the goods and dispatches the package to the buyers address. In addition to that, the buyer also receives the bill.

In exceptional cases, when the goods are not available within the prescribed deadline, the buyer will be notified by e-mail or phone.

THE RIGHT TO WITHDRAW FROM A CONTRACT

In the case of distance or off-premises contracts, the consumer has the right, in accordance with the Consumer Protection Act, to inform us within 14 days of withdrawing from the contract without having to state the reason for his decision. A consumer is a person who acquires or uses goods and services for purposes outside their professional or profit activity. The possibility of withdrawal under the Consumer Protection Act therefore does not apply to legal entities.

According to the Consumer Protection Act, within 14 days of receiving the product, the customer can notify the company (via the complaint form, on the contact email: info@canterequestrian.com) to withdraw from the contract or order, without having to state the reason for their decision. The only cost charged to the buyer in connection with cancellation is the direct cost of returning the goods (the cost of postage is paid by the buyer). The goods must be returned to the seller by the consumer no later than 14 days after the cancellation message. We recommend that you inform us before returning them to us by e-mail or call us at the phone number to arrange the best return method.

We do not accept shipment with ransom.

Description of the right of withdrawal
Pursuant to Article 43, the company shall return all received payments without delay, or at the latest within 14 days of receipt of the notice of withdrawal (or notify if the buyer has no such right).  If the consumer has already received and withdrawn the goods, they shall return it or hand it over to the company or person authorized by the undertaking to receive the goods, without delay or within 14 days of the notification of the assignment, unless the company proposes to accept the returned goods on their own. It is considered that the consumer returns goods in good time if they send it before the expiration of the 14-day repayment period.
The company may withhold the repayment of received payments until the returned goods are returned or until the consumer has provided evidence that the goods have been sent back. Except if the company offers the option of accepting the returned goods on their own.

CAUTION! The possibility of withdrawal does not apply to legal entities.
The buyer who resigns from the contract or order must return the goods undamaged, in the original packaging and in the unchanged quantity. In the event that it is found that a physical injury was caused on the goods or that the quantity does not match, the buyer is obliged to settle the damage caused.
The cancellation of the contract is not considered in the following cases:

-if the goods are damaged, dirty or they have visible traces of use (physical damage, contact with liquid),

-if the electronic devices contain user’s data, images, settings,

-if there is broken, dirty or missing accessories, instructions, or other related software (or it has a broken security stamp), a warranty card

Contract withdrawal form:

The buyer who resigns from the contract or order must return the goods undamaged, in the original packaging and in the unchanged quantity. If the seller finds that the returned goods have been damaged or that the returned quantity does not match, the seller has the right to refuse the withdrawal from the contract, and the buyer is also obliged to pay any damage incurred.

The cancellation of the contract is not considered in the following cases:

If the goods or accessories are not returned in the original, undamaged packaging and in the unchanged quantity;

If the camera or software contains user’s data, pictures, settings;

If the security seal is damaged or broken;

If the instructions and the warranty card are damaged or missing;

For the supply of goods which, because of their nature, are inextricably mixed with other objects;

When purchasing batteries, rechargeable batteries and accumulator packages, cables, lamps, components, if you have opened a security seal, or if the original packaging has been removed;

When supplying models that are partly or entirely assembled by the consumer;

When buying disposable products and spare parts

In electronic form at info@canterequestrian.com, in which case we will immediately confirm the receipt of the notice of withdrawal from the contract.

You are deemed to have made a withdrawal statement in due time, if you send it within the time limit set for withdrawal from the contract. The burden of proof regarding the exercise of the right of withdrawal referred to in this Article shall be borne by the consumer.

You can find a withdrawal form in the Complaint tab

If you have already received the goods and have already withdraw from the contract, you must return the goods within 14 days after the notice of cancellation to our address. You are deemed to have returned the goods in good time if you send it before the expiry of the 14 day return period. Products must be returned undamaged, in unchanged quantity and in original, undamaged packaging. Damaged products, products in the changed quantity and products in non-original or damaged packaging cannot be returned. Return the products as a parcel and not as a letter.

Return products must be accompanied by the refund number that you received to your e-mail address, immediately after completing the online form for reclamation. In the event of withdrawal, you only cover the cost of returning the goods.

If you have already paid the ordered goods, we will return all received payments that you made for the order, no later than 14 days after receiving the returned package.

In this case, we will refund the received payments when we receive the returned goods or when you provide us with proof that you sent the goods back. We will return your received payments, in the case of a credit card payment or PayPal, using the same payment method as you used at the time of purchase, Payments made after the delivery will be returned by transfer to your TRR. The TRR number should be entered on the online complaint form.

If the product does not function properly or does not work according to your expectations, please call our technical service at the telephone number written on the website www.canterequestrian.com or write to us at our website at www.canterequestrian.com, where our consultants will be able to help you with the necessary explanations. In this way, you will avoid possible misuse of the product and damage to the product itself and possible damage to other things.

We will not be able to consider the products for which we find that they have been damaged due to incorrect or inappropriate use or behaviour, which is not strictly necessary for determining the nature, characteristics and operation of the goods. If you wish to re-assume such a product after the refusal of the claim, we will send it to you, charging the costs associated with the delivery of such a product, or you may take such a product at our address.

PROTECTION OF PERSONAL DATA
The seller undertakes to permanently protect all personal data of the user. The concluded purchase contract will be stored electronically at us.canterequestrian.com The provider will use personal data exclusively for the purpose of fulfilling the order (sending information materials, offers, accounts), the rest of the communication and information about special offers.

In no case shall the user’s information be handed over to unauthorized persons.

In order to protect personal data, the user is also responsible for ensuring the security of his user name and password and the appropriate software (antivirus) protection of his or her computer.

DATA PROTECTION

Your personal information will be carefully protected in accordance with applicable regulations. The data obtained on the order of the goods will be used to send offers, accounts and other necessary business communications between you and the seller. In order to protect personal data, the user is also responsible for ensuring the security of his user name and password and the appropriate software (antivirus) protection of his or her computer.

Accessibility of information

The seller undertakes to always provide the buyer with the following information:

Company identity (name and registered office, registry number),

Contact information that enables the user to quickly and effectively communicate (e-mail, phone),

Essential characteristics of goods or services (including after-sales services and warranty);

The final price of goods or services, including taxes, or the method of calculating the price if, due to the nature of the goods or service, it cannot be calculated in advance,

The availability of products (each product or service offered on the site should be accessible within a reasonable time);

Payment terms, terms of delivery of the product or service execution (manner, place and deadline of delivery),

Information on possible additional shipping, delivery or shipping costs or warning that such costs may arise if they can not be calculated in advance,

Time validity of the offer

Conditions, time limits and procedures in case of withdrawal; moreover, if and to what extent the costs of returning goods,

Clarification of the complaint procedure, including any contact information or customer contact information,

acquainting with responsibility for actual errors,

the possibility and conditions of after-sales services and voluntary warranty where necessary,

Errors might occur when loading the website, that we cannot fix and aren’t responsible for. In the event of a large price deviation or technical data, we will notify you at your order.

Out-of-court settlement of disputes and other legal remedies

The seller strives to do his best to settle possible disputes amicably, and if that is not possible, the court in Ljubljana will have jurisdiction to settle these disputes.

CODES OF CONDUCT
There’s no codes of conduct.

REFUND OF THE PURCHASE
If the buyer has withdrawn from the contract or contract in accordance with the conditions for withdrawal, the company shall return the paid-in purchase within 14 days after receipt of the items.

OPINION / COMMENTS OF USERS

User reviews and comments, and reviews of products written by customers are part of the store’s functionalities that are intended for the user community. The seller allows the opinions to be written by any registered user of the store, and before the final publication, the seller will review it. The seller will not publish opinions or contributions that are in any way offensive, obscene or in the opinion of the provider do not offer benefits to other users and visitors.

By submitting an opinion or comment, the user explicitly agrees with the terms of use and allows the provider to publish a part or all the text in all electronic and other media. The seller has the right to use the content in a time-bound and for any purpose that is in the business interest of the provider, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and ensures that he is the owner of material and moral rights for written opinions and comments, and that these rights are transferred in time to the company us.canterequestrian.com